Introduction
Prosperity System Hub ("PSHub," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform services.
We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations. Please read this policy carefully to understand our practices regarding your information.
Information We Collect
Information You Provide
- Contact Information: Name, email address, phone number, organization name, and job title when you inquire about our services, request a briefing, or create an account.
- Account Credentials: Username, password, and authentication information for platform access.
- Communication Data: Information you provide when you contact us, including emails, messages, and feedback.
- Form Submissions: Information submitted through forms on our website, including briefing requests, career applications, and contact forms.
Information Collected Automatically
- Usage Data: Pages visited, time spent on pages, referring website, and interactions with our site.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.
Information from Third Parties
- Business Partners: Information from partners who refer you to our services.
- Public Sources: Information from publicly available sources to verify institutional affiliations.
How We Use Your Information
Provide Services
To deliver our platform services, process requests, and manage your account.
Communicate
To respond to inquiries, send updates, and provide customer support.
Improve Our Services
To analyze usage patterns and enhance user experience.
Security
To protect against unauthorized access and maintain platform security.
Legal Compliance
To comply with legal obligations and enforce our terms of service.
Business Operations
For internal purposes such as auditing and data analysis.
Legal Basis for Processing (GDPR)
For users in the European Economic Area, we process your data based on:
- Contract performance: To provide our services under our agreement with you.
- Legitimate interests: To improve our services and ensure security.
- Legal compliance: To comply with applicable laws and regulations.
- Consent: Where you have provided explicit consent for specific processing.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Our Subprocessors
We use the following service providers who may process your data:
- Amazon Web Services (AWS) – Cloud infrastructure
- Microsoft Azure – Additional cloud services
- Salesforce – Customer relationship management
- Zendesk – Customer support
- Google Analytics – Website analytics
All subprocessors are contractually bound to protect your data and process it only according to our instructions.
Data Security
SOC 2 Type II Certified
Our security controls are independently audited annually.
We implement appropriate technical and organizational measures to protect your personal information, including:
While we implement robust security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breach in accordance with applicable laws.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
When we no longer need your information, we will securely delete or anonymize it.
Your Rights and Choices
Under GDPR (for EEA residents)
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Receive your data in a portable format
Right to Object
Object to certain processing activities
Under CCPA (for California residents)
- Right to Know: Request information about the categories and specific pieces of personal information we have collected.
- Right to Delete: Request deletion of your personal information.
- Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell your information).
- Right to Non-Discrimination: Exercise your rights without discrimination.
How to Exercise Your Rights
To exercise your rights, please contact us at:
We will respond to your request within 30 days. We may need to verify your identity before processing your request.
International Data Transfers
As a global organization, we may transfer your information to countries outside your home country, including the United States, where our servers are located.
Transfer Safeguards
- Standard Contractual Clauses: We use EU-approved contract clauses for data transfers from the EEA.
- Privacy Shield: For transfers to certified organizations (where applicable).
- Binding Corporate Rules: Internal data protection rules for our group entities.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction. We take appropriate safeguards to protect your information in accordance with this policy.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by email (if you have an account) or through a prominent notice on our website.
Version History
- March 1, 2026: Current version
- January 15, 2025: Updated subprocessor list
- October 1, 2024: Initial version
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
EU Representative
For individuals in the European Union, our EU representative is:
1 Poultry, London EC2R 8EJ, United Kingdom
eu.rep@pshub.io
Supervisory Authority
You have the right to lodge a complaint with your local data protection authority. For the UK, the Information Commissioner's Office (ICO); for the EU, your national data protection authority.